Refund and Returns Policy

Last Updated: [Date]

At Sakura Global RS, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds.

1. Return Eligibility

• Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
• Condition: Returned items must be in their original condition, unused, and in the original packaging. Products that have been used, damaged, or altered are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] to request a Return Merchandise Authorization (RMA) number.
2. Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Include the RMA Number: Clearly write the RMA number on the outside of the package.
4. Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the item arrives safely.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within [X] business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping charges are non-refundable.

4. Exchanges

If you received a defective or incorrect item, please contact our customer service team within 7 days of delivery. We will provide instructions for returning the item and arrange for a replacement to be sent at no additional cost.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Custom or personalized products
• Items marked as final sale

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label.

8. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

Sakura Global RS
[Your Address]
Email: [Your Email Address]
Phone: [Your Phone Number]